Customer Support Engineer - UK - Hybrid/remote - Broadcast Distribution Technology
We’re hiring a Support Engineer to join a client-facing technical operations team supporting advanced video processing and IP distribution platforms.
This is a hands-on role spanning Level 1–2 support, system commissioning, deployment, and lab validation. You’ll work with mission-critical broadcast and IP-based systems, supporting customers across pre-sales setup through to live operational environments.
If you thrive in technically demanding, real-world environments — and enjoy solving complex problems under pressure — this role offers genuine progression and exposure to cutting-edge media technology.
Key Responsibilities
- Deliver Level 1–2 technical support across hardware, software and IP-based systems
- Troubleshoot complex faults across broadcast, networking and Linux environments
- Support system installation, configuration and commissioning (remote & on-site)
- Assist with major live event support and participate in a 24/7 rota
- Escalate and collaborate with engineering/R&D on deeper system issues
- Maintain and optimise the technical lab and demo environments
- Document solutions and support knowledge sharing
- Provide technical guidance and training to customers and partners
- Travel within the UK and internationally when required
Requirements
- 3–5 years in a technical support, broadcast, telecoms, networking or infrastructure role
- Experience supporting complex, high-availability systems
- Comfortable in customer-facing environments
- Strong troubleshooting and analytical skills
- Understanding of IP networking (TCP/IP, multicast, routing, firewalls)
- Familiarity with broadcast/IP standards (SDI, SMPTE ST 2110, RTP, SRT, PTP)
- Linux/UNIX administration experience
- Exposure to monitoring tools and ticketing systems
- Cloud, virtualisation or containerisation (AWS, Docker)
- Basic scripting (Bash, Python)
- Experience in video delivery, live production or media workflows
- Calm, methodical and professional under pressure
- Clear communicator with strong documentation skills
- Curious, adaptable and driven to learn
Benefits
- Contributory Pension
- Healthcare
- 25 days holiday
